Shipping & Returns

 

Shipping

As our site operates as a ‘drop-ship’ platform for all of the brands/designers (vendors) listed on our site - meaning Mrs Fray isn’t the beholder of any stock, shipping is the responsibility of the vendor. Your purchase will be shipped to you throughout Australia or internationally via their chosen shipping partner.

Returns

Refunds or exchanges are not permitted under any circumstances on wedding gowns/dresses as they are made to order designs. Other items purchased at Mrs Fray may be granted a refund or exchange if returned within 14 days of purchase. Contact us at: theladies@mrsfray.com for any enquiries in regards to returns.

Refunds
Returns will be assessed and, if accepted, refunds will be reversed onto the original form of payment i.e. PayPal account.  Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.  The total amount of the refund will be minus any shipping charges. 

Exchanges
Exchanges are subject to availability and can be made for items of the same value of your original purchase.